RETURN POLICY
We want you to love every piece you take home from Just B Boutique NYC. If something isn't quite right, here's how returns and exchanges work.
7 days to return or exchange
You have 7 days from the day you receive your order (or the day you shop with us in store) to return an item for an exchange or store credit. We don't offer cash or card refunds.
Store credit is good for one year from the date it's issued.
What we can accept
Items must be unworn, unwashed and undamaged, with all original tags still attached to the product. Items without their tags can't be accepted. Please include your receipt or order number.
Final sale
These can't be returned or exchanged:
- Anything purchased on sale
- All eveningwear
- Gift cards
How to return by mail
- Email us first at sales@justbboutiquenyc.com with your order number and the item you're sending back. Returns sent without emailing us first can't be accepted.
- Once we confirm, mail your item, with its original tags still attached, to:
Just B Boutique NYC Returns
1574 Richmond Road
Staten Island, NY 10304
Return shipping is paid by you. For exchanges within the U.S., we'll ship your new size or style to you for free.
Returning in store
You're always welcome to bring your return to the boutique within 7 days of purchase, with your receipt and the original tags still attached, during store hours: Tuesday to Saturday, 11am to 5pm. No need to email us first.
Damaged or incorrect items
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us at sales@justbboutiquenyc.com within 24 hours of delivery, with a photo if you can, and we'll make it right.
Returns that don't meet this policy
If an item doesn't meet these guidelines, we'll ship it back to you.
Questions? Email sales@justbboutiquenyc.com or call 718-980-5878. We're happy to help.